Warranty Policy
Please note that we reserve the right to decline any warranty claim if we consider that the product was misused or if the claim appears to be false. All exclusions are listed below.
Conditions
This warranty is meant to cover wear and tear that our products could be subject to before the end of their life cycle. The duration of said cycle is 2 years starting from the day of purchase.
1. Any intentional damage to the product immediately voids the warranty.
2. Any modification done on the product resulting in malfunction immediately voids the warranty.
3. A product that was lost or stolen does not qualify for a replacement.
4. Esthetic damages such as scratches, wore out anodized finish, wore out logos, or any other esthetic damages of that nature, do not qualify for a replacement.
5. The product must be unusable in order to be replaced.
6. Missing rubber pads do not qualify for a replacement.
7. Rubber seals and straps can be requested free of charge by contacting our team via our email. Please note that a request does not guarantee that the requested parts will be shipped. Our ability to supply spare parts may vary at any given time.
8. The original product must be returned to Puffkits for the replacement product to be issued.
Once again, we reserve to right to refuse the replacement of any product if we consider it does not meet the requirements.
If your products does not meet the requirement for eligibility, it will be sent back and fees will need to be covered upon reception by you, the buyer.
Special edition replacement
Special and limited editions products may not be available when you redeem your replacement as they might be discontinued. A standard edition product will be issued to honour the warranty.
The original limited or special edition product will not need to be returned.
Initiating the request
In order to be issued a replacement, you must first send us your inquiry at puffkitsofficial@gmail.com.
Use the following in your email object : WARRANTY CLAIM | *product name*
Briefly describe the issue regarding said product and attach 2-5 images to substantiate your claim.
Including the date of purchase, the order number and any other relevant information regarding your original order will increase your chances of having your claim processed quicker.
A customer sales representative will contact you within 5 business days with instructions to send the original product back.
You will be notified if the product you request is out of stock at the moment of your request and a replacement product will be sent as soon as possible.